"Sales and Marketing background with an Operational Plan"
I'm a quick thinker performance-oriented professional that evolves daily with technology and the Industry.
Where do I see myself
I hope this gives you a little insight into who I am. Most importantly when I am asked where do you see yourself in the future? I see myself in a mentoring role.
Sales and Marketing background with an Operational Plan
About Me
General Manager of the Pelican Hotel Miami Beach
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But where was I before the Hotel industry?
ACT 1
Before I joined the hotel industry, I worked myself up the ladder in the world of hospitality management. I evolved from a reservationist at Central Holiday Tours in Jersey City to becoming its first woman VP of the company.
After a few years, I went abroad to live in Rome Italy for seve
But where was I before the Hotel industry?
ACT 1
Before I joined the hotel industry, I worked myself up the ladder in the world of hospitality management. I evolved from a reservationist at Central Holiday Tours in Jersey City to becoming its first woman VP of the company.
After a few years, I went abroad to live in Rome Italy for seven years and worked on special projects for the tour company, during that time I was able to gain full knowledge of the Italian language and culture.
I transferred back to the U.S. with the same company and opened and headed the Regional Southeast division of Central Holiday Tours in Miami. Here I traveled the Southeast in the position of Regional Sales Manager for customer retention and acquisition. I really enjoyed this time in my career. The company was sold and I took advantage of breaking out on my own.
ACT 2
Shortly after, I opened my own tour company, Lupatours, specializing in special interest groups to Europe and incoming large incentive groups to Miami. With the decline of International Travel after 911, I found myself reinventing my career path and found my passion in the Hotel Industry right in her own backyard.
ACT 3
Johnson & Wales University called and so my hotel career began. I worked at their practicum hotel (The Bay Harbour Inn)- a few years later sought after by Hilton and worked for the brand in two of their top brands. After Hilton, I rose to the ranks with Hyatt hotel as Director of Sales & Marketing for the Victor Hotel; after 7 year's I was recruited at the Pelican Hotel as General Manager.
I oversaw the Pelican Hotel as its General Manager before the 2019 renovation. Directly responsible for the Operations, Staff training, Guest satisfaction, all creative briefing and brand, Digital Graphics, OTA's contracts, and Yield Management.
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General Manager of the Pelican Hotel Miami Beach
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What do they say about me...
"Lupe is an accomplished leader with a proven record of delivering against corporate volume and profit targets. Her core strength is her tenacious and analytical approach to solving problems-a and quick thinker. She figures out the problem and the most direct way to solve it"
A spokesman for the Pelican Hot
What do they say about me...
"Lupe is an accomplished leader with a proven record of delivering against corporate volume and profit targets. Her core strength is her tenacious and analytical approach to solving problems-a and quick thinker. She figures out the problem and the most direct way to solve it"
A spokesman for the Pelican Hotel said, “We were fortunate to find Lupe, it was like finding a treasure trove to find a GM with such a vast hospitality industry experience, firsthand knowledge of the Italian culture, speaks Italian fluently and above all got the vision of the Pelican immediately.
My rounded professional experience has allowed me to understand the daily demands of the field in both sales & operations. I understand the importance of being a Guest Centrist and meeting budget requirements.
"Never stop says me"...on my downtime, I find ways to evolve and look for ways to keep on learning and improving.
ACT 4
2019 - 2021
In July 2019 I was retained by the Pelican hotels ownership team to oversee the closing of the Pelican Hotel. During that time, I have been responsible for upgrading the PMS system from Opera V5 to Opera Cloud. I migrated the hotel to Opera Cloud taking ownership of Opera Cloud eLearning certification- managing the WebHotel booking page -OTA connectivity and social media pages. Up until September 2022, was also responsible for creating the interim hotels' website (https://www.pelicanhotel.com using Godaddy and WordPress.
2022
- Have obtained operational permits and licenses from appropriate authorities in preparation for the hotel opening
- Part of the task force to close all construction permits and obtain TCO/CO with the City of Miami Beach
General Manager of the Pelican Hotel Miami Beach
General Manager of the Pelican Hotel Miami Beach
General Manager of the Pelican Hotel Miami Beach
An eye for Design and Desire to keep growing:
Due to my keen eye for details and local contacts
I was also assigned the responsibility of working with local artisans on the restoration of all of the antique furnishings, artifacts, and vintage clocks during the renovation period for the Pelican Hotel. This was also a great transformation
An eye for Design and Desire to keep growing:
Due to my keen eye for details and local contacts
I was also assigned the responsibility of working with local artisans on the restoration of all of the antique furnishings, artifacts, and vintage clocks during the renovation period for the Pelican Hotel. This was also a great transformation and life experience that I will always treasure.
ACT 5
October 2022, Hotel Opening
About me:
I served as president of the SKAL International Miami chapter and was past president of South by Southeast. I'm very active in the community with special city projects benefitting people in need. I was born in Havana, Cuba, and raised in New Jersey, I have a hospitality graduate degree and reside in Miami Beach.
Organizations near and dear that I support:
Lotus House- Empower women & youth to successfully exit the shelter system
Legal Services of South Florida -the largest provider of broad-based civil legal services
for the poor in Miami-Dade and Monroe Counties,
Soap For Hope- Salvage the hotels' soap slivers and turn them into new soap bars. Enhancing the livelihood in poor countries for the local community through recycling and reprocessing soap
My passion is traveling the Globe, Floriculture, and the Ocean. I'm a creature of the outdoors. I have enjoyed every stage of my career but most of all I enjoy learning new avenues from which to grow and then apply to my day-to-day life, roles and responsibilities.
It’s not a race. It’s a journey. Go at your own pace. XOXO